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  3. Business/Commerce (general)

Bearbeitung der Reklamation zum kunden hin

English translation: on the customer side

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:zum kunden hin
English translation:on the customer side
Entered by: Languageman

15:01 Jun 14, 2006
German to English translations [PRO]
Bus/Financial - Business/Commerce (general) / Customer Relationship Management
German term or phrase: Bearbeitung der Reklamation zum kunden hin
From a procedure instructions document for a customer service department.
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Die vorliegende Verfahrenanweisung beschreibt die Reklamationsprozess. m Wesentlichen sind dies folgende Hauptbereiche:
• die Bearbeitung der Reklamation **zum Kunden hin**
• die Bearbeitung bei technischen Reklamationen und deren Schnittstellen
• die ordnungsgemäße Steuerung des Retourenmanagements
• .....
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Thought long and hard about this, and I just can't get my head around "zu ... hin" here. I keep thinking, surely a complaint comes "vom Kunden her"! I get the impression off a couple of websites I looked at, that this might refer to the sequence of the CRM process, but how that works still escapes me. Can anybody tell me what I´m missing?

Cheers, Stephen
Languageman
United Kingdom
Local time: 19:37
processing of claim on the customer side
Explanation:
the portion of the process that relates to the customer (as opposed to the company internally, suppliers, etc.)
Selected response from:

Teresa Reinhardt
United States
Local time: 11:37
Grading comment
Thanks Teresa, I think this works well in the circumstances.
4 KudoZ points were awarded for this answer



Summary of answers provided
4processing of claim on the customer side
Teresa Reinhardt


Discussion entries: 4





  

Answers


22 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
processing of claim on the customer side


Explanation:
the portion of the process that relates to the customer (as opposed to the company internally, suppliers, etc.)

Teresa Reinhardt
United States
Local time: 11:37
Works in field
Native speaker of: Native in GermanGerman, Native in EnglishEnglish
PRO pts in category: 202
Grading comment
Thanks Teresa, I think this works well in the circumstances.
Notes to answerer
Asker: Now that makes more sense! Thanks.

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