Glossary entry (derived from question below)
English term
Accuracy, expertise & creativity
Native in: French 
Works in: English to French, Portuguese to French
support
I am translating a sales and delegation policy for a company selling CRM softwares:
Under the recurring revenue team, comes this sentence:
The Recurring Revenue team will own and close all maintenance and subscription renewal opportunities for Named and Unnamed Accounts such as renewal Up sells, support level upgrades, reinstatements, and support extensions independently.
Is this ok to translate support as maintenance?
| 4 +4 | support |
Thomas T. Frost
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Feb 5, 2024 12:34: Thomas T. Frost Created KOG entry
PRO (1): Daryo
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Proposed translations
Portugal
‘Very good precision work’ – Comunica.dk
Native in: Danish (Variant: Standard (rigsdansk)) , English (Variants: British, UK)
Works in: Danish to English, English to Danish, French to Danish
support
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AllegroTrans
2 hrs
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Thanks
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Marion Hallouet
4 hrs
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Thanks
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Lorraine Dubuc
: Dans ce contexte il s'agit plutôt de soutien technique pour les mises à niveau.
4 hrs
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That's not what it says. 'Support' is used as an adjective in each case, e.g. 'upgrade of support level', i.e. upgrade of the subscription to a higher level of support (technical assistance).
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Daryo
: As they are selling software, Microsoft's TB is relevant.
14 hrs
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Thanks
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Bil Fro
: Kære Frost, et rigtig godt forslag
2 days 15 hrs
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Thanks
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expressisverbis
3 days 1 hr
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Thanks
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Germaine
: Vous avez raison sur le sens: on parle d'un higher level of technical assistance, mais en FR, on dit "assistance" ou "soutien", pas "support".
6 days
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Dans un contexte informatique, on dit bien "support", ce que Microsoft confirme dans sa base terminologique pour le français européen et canadien.
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Discussion
The Recurring Revenue team will own and close all maintenance and subscription renewal opportunities (…)
(such as renewal Up sells, support level upgrades, reinstatements)
and [will] support extensions independently.
J’en arrive donc à :
« L’équipe Produits récurrents se chargera de toutes les possibilités de renouvellement des abonnements et contrats [d’entretien][de services] des Comptes nominatifs et des Comptes anonymes, notamment des remontées en gamme, de l’actualisation du [niveau de] soutien technique et des remises en vigueur et elle apportera son assistance aux prolongations de façon indépendante. »
Par ailleurs, en français :
Support
Ce sur quoi repose ou s'appuie une chose. Le support d'une sculpture. ➙ socle. / Informatique Élément matériel sur lequel sont enregistrées, véhiculées et stockées des informations, dans un système électronique. / Ce qui sert de base à une réalité abstraite.
https://dictionnaire.lerobert.com/definition/support
Maintenance
Ensemble des opérations d'entretien d'un matériel technique. ➙ entretien, suivi, maintien.
https://dictionnaire.lerobert.com/definition/maintenance
Non.
« Mise à niveau du niveau de support », le texte source signifiant « upgrade of the support level », ce qui va dire que le client aura droit à plus d'assistance technique (par ex 24/7, par tous moyen de contact, type d'assistance).