Glossary entry (derived from question below)
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Oct 19, 2011 15:42
12 yrs ago
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German term
France
Your ideas, our languages
Native in: English 
Works in: German to English, French to English
Zweitmeldung
German to English
Tech/Engineering
IT (Information Technology)
Fault reporting
This is a heading in a table, so unfortunately there is no source sentence. However, the term is subsequently defined as follows: "Ein Agent bekommt einen Anruf eines Kunden der ein Problem hat und dieses bereits gemeldet hatte. Dem Agenten wird ein Web-Formular zur Verfügung gestellt über das er zu dem entsprechenden Incident eine Zusatzmeldung erfassen kann".
What would such a repetition of a fault report be called in English?
What would such a repetition of a fault report be called in English?
Proposed translations
(English)
| 4 +3 | Follow-up/Duplicate |
GWilliams
|
| 3 | fault log report/fault report log |
trsk2000 (X)
|
Change log
Oct 20, 2011 19:26: Jan Liebelt Created KOG entry
Proposed translations
+3
9 mins
Follow-up/Duplicate
Generally in the helpdesk/tech support world this would be referred to as a 'followup' or 'duplicate' in which the customer is ringing about a problem he already called about.
Recurring (recurrence) would however also apply if the problem was previously solved, and has once more reared its ugly head.
Recurring (recurrence) would however also apply if the problem was previously solved, and has once more reared its ugly head.
Example sentence:
The agent logged the call as a follow-up/duplicate entry as the customer had already called once about the issue.
The agent logged the call as a recurrence entry as the problem had reoccurred.
12 mins
fault log report/fault report log
I'm sure each individual company would want to either coin or select their own term for this according to the task that needs to be completed by the agent. However, from the German description, this sounds to me like a fault log report, or a generic type of method for logging a call to a call centre or logging a system error, complaint etc. to be forwarded onto the relevant department.
Reference:
http://www.ascomwireless.com/pdf/applicationNote/faultReportLogging.pdf
http://it.toolbox.com/blogs/enterprise-solutions/guidelines-for-preparing-fault-reports-17378
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