Erstlösungsquote /First Call Resolution

Spanish translation: porcentaje resuelto en la primera llamada

16:15 Feb 18, 2014
German to Spanish translations [PRO]
Marketing - Marketing / Market Research / Kundenservice - Call Center
German term or phrase: Erstlösungsquote /First Call Resolution
Der Text ist eine Drehbuch. Dabei handelt es sich um eine Mitarbeiterin, die von ihrer Arbeit erzählt. Sie sagt:„Eine Erstlösungsquote von fast 85%. Das ist die beste Medizin gegen unzufriedene Kunden.“
Vielen Dank im Voraus!
Victoria Rodrigues
Germany
Local time: 06:27
Spanish translation:porcentaje resuelto en la primera llamada
Explanation:
ver sitio web abajo indicado
Selected response from:

Daniel Canteros
Argentina
Local time: 02:27
Grading comment
4 KudoZ points were awarded for this answer



Summary of answers provided
3Solución en primera instancia, en atención primaria
jortimara
3porcentaje resuelto en la primera llamada
Daniel Canteros


  

Answers


6 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
Solución en primera instancia, en atención primaria


Explanation:
Creo que se refiere a una capacidad de solución de problemas en primera instancia de un 85%.

jortimara
Spain
Local time: 06:27
Works in field
Native speaker of: Native in SpanishSpanish
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16 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
porcentaje resuelto en la primera llamada


Explanation:
ver sitio web abajo indicado


    Reference: http://wiki.de.it-processmaps.com/index.php/ITIL-Kennzahlen_...
Daniel Canteros
Argentina
Local time: 02:27
Works in field
Native speaker of: Native in SpanishSpanish
PRO pts in category: 4
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