16:15 Feb 18, 2014 |
German to Spanish translations [PRO] Marketing - Marketing / Market Research / Kundenservice - Call Center | |||||||
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| Selected response from: Daniel Canteros Argentina Local time: 02:27 | ||||||
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Summary of answers provided | ||||
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3 | Solución en primera instancia, en atención primaria |
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3 | porcentaje resuelto en la primera llamada |
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Solución en primera instancia, en atención primaria Explanation: Creo que se refiere a una capacidad de solución de problemas en primera instancia de un 85%. |
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porcentaje resuelto en la primera llamada Explanation: ver sitio web abajo indicado Reference: http://wiki.de.it-processmaps.com/index.php/ITIL-Kennzahlen_... |
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