GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | ||||||
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10:00 Mar 24, 2014 |
English language (monolingual) [PRO] Human Resources | |||||||
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| Selected response from: Charles Davis Spain Local time: 07:57 | ||||||
Grading comment
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SUMMARY OF ALL EXPLANATIONS PROVIDED | ||||
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4 +2 | an employee with a direct contact with the customer |
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4 +2 | operative / assembly line or production line worker |
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4 | management level of a company employee directly above non-managerial workers |
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4 -1 | A fresh starter or new employee |
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Discussion entries: 2 | |
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A fresh starter or new employee Explanation: Whenever a person begins a career with an organization, either public or private, there is always the possibility that that person will remain as a first-line employee. See page 15 of the following site: https://www.ncjrs.gov/pdffiles1/Digitization/110407NCJRS.pdf This certainly how I understand it. It sometimes refers to the staff first approached by members of the public, before the matter is escalated further up the pyramid. |
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an employee with a direct contact with the customer Explanation: In my opinion it refers to the people who answer phone calls, occupy the counters, salespeople or any employee that the customer talks to on first contact with the company. It is well below the management level. |
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