service level management
Romanian translation: coordonarea, proiectarea si planificarea pachetelor de servicii oferite de firma
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| 17:10 Jul 16, 2003 |
| English to Romanian translations [Non-PRO] Tech/Engineering - IT (Information Technology) / IT | |||||||
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|  Selected response from: Anca Nitu Local time: 18:17 | ||||||
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| 4 +1 | coordonarea, proiectarea si planificarea pachetelor de servicii oferite de firma |
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| 3 | organizarea/administrarea serviciilor in functie de categorii |
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| Discussion entries: 4 | |
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Answers
46 mins confidence: 
organizarea/administrarea serviciilor in functie de categorii Explanation: Deci, ce inteleg eu ca ar fi: administrarea nivelului serviciului, si anume, se stabileste problema si apoi in functie de diagnostic se repartizeaza sarcinile celor responsabili de acea felie. Astfel probabil se accelereaza rezolvarea problemelor, atat timp cat clientul nu este plimbat de la un dpt. la altul, ci este directionat direct catre dpt. corespunzator Cam asta inteleg eu ca ar fi ideea, mai trebuie sa gasesc cum as putea s-o exprim (prima data am scris asta, acum incerc sa gasesc ceva pt casuta de sus) |
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1 hr confidence: peer agreement (net): +1
peer agreement (net): +1coordonarea, proiectarea si planificarea pachetelor de servicii oferite de firma Explanation: sau (mai scurt) managementul pachetelor de servicii oferite de firma e vorba de acele "care packs" unde serviciile se ofera in "pachete" uite: http://itil.tso.co.uk/service_level_management.html Service level management is the name given to the process of planning, co-ordinating, drafting, agreeing, monitoring and reporting of service level agreements. In addition, service level management allows for the ongoing review of service achievements to ensure that the required and cost-justifiable service quality is maintained and improved. Service level management is essential in any organisation for the determination of the level of IT service needed to support the business. Service level management also ensures the initiation of monitoring to identify whether service levels are being met, and if not, the reasons why. Through the service level management process, service level agreements are managed. These provide specific targets against which the performance of the IT organisation can be judged. The goal of service level management is to improve and maintain IT service quality through a constant cycle of agreeing, monitoring and reporting on IT service achievements, including the initiation of action to eradicate poor service. Service level management is the hinge for service support and service delivery. Service level management cannot function in isolation as it relies on the existence and efficient working of other processes -------------------------------------------------- Note added at 2003-07-16 18:20:01 (GMT) -------------------------------------------------- si ca sa ma exprim si mai clar: \"pachetele\" fac obiectul unui \"agreement\" intre client si firma furnizoare de servicii, si firma trebuie sa decida ce anume intra in \"pachet\" adica sa-si faca calculele sa vada, cati oameni sunt necesari pt indeplinirea unei serii de servicii , cat costa, etc, si in functie de aceasta sa \"proiecteze\" lista care face obiectul \'care pack-ului\" si a \"agreementului\" cu clientul e posibil ca aceste \"pachete\" sa fie \"customized\" pt fiecare client in parte in funtie de necesitatile lui si de aceea sa necesite management |
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