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escalation management

Romanian translation: Gestiune progresivă (a defecţiunii)

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:escalation management
Romanian translation:Gestiune progresivă (a defecţiunii)
Entered by: Cristiana Coblis

16:55 Jul 13, 2003
English to Romanian translations [PRO]
Tech/Engineering - IT (Information Technology) / IT
English term or phrase: escalation management
Service highlights:
-remote problem diagnosis and support
-4-hour onsite response
-Escalation management - Established escalation procedures enlist specialized expertise from XXX and selected third-parties.

Cu multumiri,
Tweety
Lavinia Pirlog
Romania
Local time: 14:55
Gestiune progresiva (a defectiunii)
Explanation:
In cadrul procesului de reparatie, se solicita interventia tehnica pe rand nivelelor de autoritate tehnica superioare pana cand se solutioneaza problema.

Escalation procedures
When a service fails from more than a specified time, a standard escalation procedure will be initiated. The first stage of the escalation service will be for the operations staff to notify the operations manager or in his absence a Deputy Director, that the service is unavailable. The second stage of escalation will be for the Director of the ITS to be informed that the service is still unavailable. The time for the first stage and the further time for the second stage are given in the service target.
HTH
Selected response from:

Cristiana Coblis
Romania
Local time: 14:55
Grading comment
4 KudoZ points were awarded for this answer



Summary of answers provided
5 +2Gestiune progresiva (a defectiunii)
Cristiana Coblis


Discussion entries: 1





  

Answers


38 mins   confidence: Answerer confidence 5/5 peer agreement (net): +2
Gestiune progresiva (a defectiunii)


Explanation:
In cadrul procesului de reparatie, se solicita interventia tehnica pe rand nivelelor de autoritate tehnica superioare pana cand se solutioneaza problema.

Escalation procedures
When a service fails from more than a specified time, a standard escalation procedure will be initiated. The first stage of the escalation service will be for the operations staff to notify the operations manager or in his absence a Deputy Director, that the service is unavailable. The second stage of escalation will be for the Director of the ITS to be informed that the service is still unavailable. The time for the first stage and the further time for the second stage are given in the service target.
HTH

Cristiana Coblis
Romania
Local time: 14:55
Specializes in field
Native speaker of: Native in RomanianRomanian
PRO pts in category: 27

Peer comments on this answer (and responses from the answerer)
agree  Cristina Moldovan do Amaral
19 mins
agree  Elvira Stoianov
28 mins
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