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16:22 Dec 4, 2013 |
English to Indonesian translations [PRO] Tech/Engineering - Management / Manajemen Pabrik | |||||||
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| Selected response from: Wiyanto Suroso Indonesia Local time: 00:29 | ||||||
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Summary of answers provided | ||||
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3 | manajer senior pendamping pelanggan |
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Discussion entries: 1 | |
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senior management and engagements manajer senior pendamping pelanggan Explanation: Apabila melihat istilahnya, 'senior management and engagements' menunjuk pada orang yang memiliki jabatan dengan pengalaman panjang dalam bidang manajemen dan 'engagement'. Istilah 'engagement' berkaitan dengan pelanggan, yang dalam hal pabrik, ialah pembeli barang yang yang dibuat. Manajer yang bertugas dalam 'engagement' mendampingi pelanggan untuk jangka waktu yang disepakati berkenaan dengan segala sesuatu yang berkaitan dengan barang dari pabriknya yang digunakan oleh pelanggan demi kepuasan pelanggan. 'customer engagement manager' (manajer pendamping pelanggan) berbeda dengan 'customer relation manager' (manajer hubungan pelanggan) karena kapan pun pelanggan membutuhkan untuk mengatasi masalah mereka, manajer 'engagement' harus siap melayani. Tentunya, manajer semacam ini memiliki banyak anak buah. Berhubung belum ada padanan resmi tentang istilah ini, saya mengusulkan padanan 'manajer senior pendamping pelanggan' untuk 'senior management and engagements'. For me this capability lives in the adjacent but related world of customer engagement and contact centers, which manage the real-time distribution of customer interactions, cases and work tasks. http://blog.genesyslab.com/blog/2013/08/13/crm-or-customer-e... Engagement Managers should expect to spend approximately their time on client billable activities and on non-billable activities including team mentoring, client relationships, project issue resolution, and overall team management and reviews. https://lyonscg.silkroad.com/epostings/index.cfm?fuseaction=... |
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