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22:11 Oct 4, 2011 |
English to Bosnian translations [PRO] Social Sciences - Marketing / Market Research | |||||||
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| Selected response from: Haris Kadric Bosnia and Herzegovina Local time: 08:32 | ||||||
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4 | rješenje tokom istog (jednog) poziva |
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rješenje tokom istog (jednog) poziva Explanation: First call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Slijedom gore navedenog mislim da se "same-call" odnosi na rješavanje potreba klijenata u što je moguće većem obimu u toku samo jednog (odnosno istog) poziva. |
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