SDL Trados 2019: impossible to add a new source language Thread poster: Émilie Mercier
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Hello everybody, I am experiencing difficulties with SDL Trados 2019. Until recently, I worked with English, German and French. I would like to add Portuguese (I have the Freelance version, and 5 languages are allowed, so so far so good). I read in the SDL guide that to reconfigure the working languages you need to: return the license, uninstall the software, reinstall it and then reactivate the license. Then, the panel "choice of languages" is supposed to ... See more Hello everybody, I am experiencing difficulties with SDL Trados 2019. Until recently, I worked with English, German and French. I would like to add Portuguese (I have the Freelance version, and 5 languages are allowed, so so far so good). I read in the SDL guide that to reconfigure the working languages you need to: return the license, uninstall the software, reinstall it and then reactivate the license. Then, the panel "choice of languages" is supposed to be displayed when the software is restarted. I literally followed this procedure + I cleared my computer of all traces of the software before I reinstalled it + I restarted my computer between each uninstallation/installation to make sure that everything was done correctly, and... Nothing! This "choice of languages" panel has never appeared. If I want to create a new project, when setting up languages, I can choose English, German or French (and variations), but no other languages are available to me in the list. I tried to see if I could set up my working languages differently, but it seems not. Maybe I'm missing something? I do not know if this is a bug, or if I am the bug... u.u' Has anyone ever encountered this problem before? Thank you for your help! ▲ Collapse | | | Émilie Mercier France Local time: 16:50 English to French + ... TOPIC STARTER It was a real bug (and it is fixed)! | May 27, 2020 |
Okay, problem solved! It was not a handling mistake on my part, but a small bug, and the support was able to solve it really quick. I do not want to erase this post just in case someone encounters the same problem: you can open a case and SDL support will help you Bye! | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » SDL Trados 2019: impossible to add a new source language Protemos translation business management system | Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!
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