Early finishing of a prescheduled call
Thread poster: Srini Venkataraman
Srini Venkataraman
Srini Venkataraman
United States
Local time: 08:38
Member (2012)
Tamil to English
+ ...
Sep 21, 2020

I had a prescheduled interpreting call this early morning (before sunrise), from a clinic.

The call was for 2.5 hours, so I blocked my calendar accordingly.

The call got finished by the clinic in 50 mts or so. Now the agency in Minnesota is saying the call may end early or may take more time than planned.
So I will be paid for actual time only.

In such cases, how do you handle the payment aspects?

The point is suppose if a client is abun
... See more
I had a prescheduled interpreting call this early morning (before sunrise), from a clinic.

The call was for 2.5 hours, so I blocked my calendar accordingly.

The call got finished by the clinic in 50 mts or so. Now the agency in Minnesota is saying the call may end early or may take more time than planned.
So I will be paid for actual time only.

In such cases, how do you handle the payment aspects?

The point is suppose if a client is abundantly ignorant and books for 4 hours, but finishes in 30 minutes, what payment precautions need to be taken ?
Thanks
Collapse


 
Angelica Christin
Angelica Christin  Identity Verified
France
Local time: 15:38
Member (2008)
English to Swahili
+ ...
As Per Booking Sep 21, 2020

You were booked for 2.5 hours, you should be paid for that! I doubt you could have informed the client after 50 minutes that that was all the time you could stay on the line.

Liviu-Lee Roth
Luz Montealegre
 
Srini Venkataraman
Srini Venkataraman
United States
Local time: 08:38
Member (2012)
Tamil to English
+ ...
TOPIC STARTER
Invoice sent Sep 22, 2020

Sent the invoice for the 2.5 hours, was accepted by agency, hopefully will get the full payment.Thanks

 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Early finishing of a prescheduled call







Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »