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Elisabeth Richard France Local time: 06:39 Member (2018) English to French + ...
Jan 20, 2020
Hi,
I'm encountering an issue with the exporting of documents so I tried to submit a support ticket. But for some reason my id and password did not work. So I followed the "forgotten password" link, several times now since last Friday, but I never received any email to reset my password. I checked that it was not in the spam, and I've also checked that there is not problem with my email, as I received other mails just fine. I'm wondering whether I should also post what my init... See more
Hi,
I'm encountering an issue with the exporting of documents so I tried to submit a support ticket. But for some reason my id and password did not work. So I followed the "forgotten password" link, several times now since last Friday, but I never received any email to reset my password. I checked that it was not in the spam, and I've also checked that there is not problem with my email, as I received other mails just fine. I'm wondering whether I should also post what my initial problem with export was here, as that is getting really urgent now, but in any case, I also need to be able to access the website. Thanks in advance for your help. ▲ Collapse
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I think you can try this email: [email protected] (this is the email address from which private support tickets are sent, not sure if it can be used outside the ticket system).
I will remove it, if the developer prefers so.
Jean
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If you prefer to use a public forum for the issue you are having, you can of course post the issue here, since you cannot access the official CafeTran forum. It is one of the support methods available.
In that case, I would simply suggest you create a new topic for easier future reference.
Jean
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Elisabeth Richard France Local time: 06:39 Member (2018) English to French + ...
TOPIC STARTER
Thanks
Jan 20, 2020
.I sent an email before I saw your second reply. So I'm going to post my problems here under a new topic and feel free to ignore the email.
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